FAQ

1. What products does Lamiro offer?

Lamiro specializes in the sale of accessories and replacement body parts for trucks, tractors, and buses.

2. How can I contact Lamiro for customer support?

You can contact Lamiro:
• through the contact form on the website under the “Contact” tab,
• by calling +48 22 787 24 32,
• via email at sklep@lamiro.com.pl,
• using the chat located on the site (in the lower right corner).

You can also visit the office located at Jadowska 22, 05-205 Lipka (Poland).

3. What is the delivery time for orders?

The delivery time depends on the product and the destination. Usually, orders are processed and shipped within a few business days. Detailed information about delivery times can be found on the product page or by contacting customer service. Lamiro also informs that it is not responsible for delivery delays caused directly by the transport service providers.

4. What are the shipping costs?

Shipping costs depend on the size, weight, and destination of the order. The shipping cost will be calculated during the checkout process.

5. Do you offer international shipping?

Yes, Lamiro offers international shipping. Contact customer service for more information about options and costs for international shipping.

6. How can I track my order?

After your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the courier’s website - tracking links below:
InPost https://inpost.pl/sledzenie-przesylek
DPD https://tracktrace.dpd.com.pl/findParcel
GLS https://gls-group.com/PL/pl/sledzenie-paczek/
Raben https://polska.raben-group.com/strefa-klienta/raben-logistics-polska
Dasher https://www.dachser.pl/pl/
Rohlig Suus https://www.suus.com/monitorowanie-przesylek
FedEx https://www.fedex.com/pl-pl/tracking.html
DHL https://www.dhl.com/pl-pl/home/sledzenie-przesylek.html
Rhenus https://freightportal-pl.rhenus.com/

7. What payment methods are accepted?

Lamiro accepts various payment methods, including bank transfers, credit/debit cards, and other payment options available during the checkout process.

8. What is the return policy?

If you are not satisfied with your purchase, you can return the product within 14 days of receiving it. The product must be in its original condition and packaging. Contact customer service to start the return process.

9. Can I customize my order?

Yes, Lamiro offers customization options for certain products. Contact customer service to discuss your specific requirements and receive a quote.

10. Do you offer discounts for wholesale purchases?

Yes, Lamiro offers discounts for wholesale purchases. Contact customer service for more information about wholesale prices and discounts.

11. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, contact customer service immediately. Provide details about the damage or defect along with your order number, and Lamiro will assist you with a replacement or return.

12. How can I ensure that the product is compatible with my vehicle?

Each product page contains detailed compatibility information (see on the product page > Product Details > Referral Code). If you are unsure, contact customer service with your vehicle details, and they will help you find the right product.

13. Do Lamiro products come with a warranty?

Yes, Lamiro products are covered by a warranty. The warranty period and conditions vary depending on the product. Detailed warranty information can be found on the product page or by contacting customer service.

14. How can I stay updated on new products and promotions?

You can stay updated by subscribing to Lamiro’s newsletter, following their social media channels, or regularly visiting the website to check for the latest news and promotions.

15. How do I register on the Lamiro website?

To register on the Lamiro website, click the button in the upper right corner of the homepage and select “Create an Account.” Then fill out the registration form, providing your personal information, email address, and password. After completing the registration, you will receive an email with an activation link. Click on that link to activate your account. Once logged in, you will be able to use the full functionality of the site, including placing orders and tracking their status. You can also register using the “Log in with Google” option. The data from the used services will be automatically filled in the registration form.